On why it’s important for senior executives to be directly accessible to your customers.

My mother-in-law, who has onset dementia, forgot to hang up when calling her relatives in the Philippines and wracked-up a 239-minute, $723 call as a result. No, the call won’t automatically disconnect on international cell calls even if one party hangs up (or at least it didn’t in this case). It is a mistake anyone …

On why it’s important for senior executives to be directly accessible to your customers. Read More »